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Hi there!We are The Missing Sock, and we are hiring within the Sales Department.
About Account Manager Position
As an Account Manager at The Missing Sock, you will play a crucial role in managing client relationships and driving sales growth. Your main focus will be on nurturing and expanding our existing client base, ensuring their satisfaction, and identifying opportunities for upselling our photography services. We are seeking someone with a proven track record in account management, who can bring their expertise to provide exceptional service and drive revenue.
You will work closely with the Sales Department to identify new sales opportunities and ensure that all sales processes and best practices are followed.
About The Missing Sock
We specialize in capturing family memories, and our biggest challenge is capturing the essence of the people behind the camera. As a team, we strive to make each client smile, laugh, and cry out of happiness by capturing them and their family in the most authentic and natural way possible.
At TMS we live for the moments that are impossible to put into words!
We strive by taking care of every detail in all our services, and our strategy is simply to be extraordinary in ordinary moments. We are passionate about telling stories; regardless of whether we are doing school pictures, maternity, birthday parties, graduations, or just “because” we believe that every important moment in a human’s life should be captured and preserved for many years to come.
We differentiate ourselves by elevating the simplest photography to make a memory unforgettable. Additionally, The Missing Sock has a young, professional, and passionate team that cares about the client and accompanies them throughout the process, from the beginning to the end, with agility and ease.
Tasks
As a Sales Representative, these are your top responsibilities:
- Build and maintain strong relationships with clients, serving as their primary point of contact. Understand their needs, provide exceptional customer service, and ensure client satisfaction.
- Identify opportunities to expand business within existing accounts. Proactively upsell additional products or services, maximizing revenue potential.
- Collaborate with the sales team to develop effective sales strategies aligned with company goals. Continuously assess market trends, identify potential growth areas, and contribute to the overall sales strategy.
- Deliver compelling sales presentations and demonstrations that effectively showcase the value and benefits of our products or services. Adapt presentations to address client needs and highlight unique selling points.
- Accurately forecast sales projections, track progress against targets, and provide regular sales reports to the management team. Utilize data and metrics to analyze performance and identify areas for improvement.
- Lead negotiations with clients, ensuring favorable terms and conditions for both parties. Manage contract negotiations, ensuring compliance with company policies and legal requirements.
- Conduct in-depth needs analysis to understand clients' specific challenges and requirements. Tailor solutions to address their needs effectively and propose customized offerings.
- Stay updated on market trends, competitor activities, and industry developments. Conduct thorough research and analysis to identify opportunities and stay ahead of the competition.
- Collaborate closely with internal teams such as marketing, product development, and customer support to ensure alignment and a seamless customer experience. Share insights and feedback from clients to inform product improvements or new initiatives.
What do we expect from you
- Strong strategic thinking and the ability to identify growth opportunities.
- Adaptability to changing circumstances and market trends.
- Excellent communication and interpersonal skills.
- Resilience in the face of challenges and obstacles.
- Enthusiasm, optimism, and a can-do attitude.
- Ability to write and speak English fluently. ⇢ Minimum: English (intermediate/B1) Preferably: English (proficient/C1)
- Ability to write and speak Spanish fluently. ⇢ Spanish (proficient/C1)
- Sales Process Proficiency. ⇢ Understand the sales process and funnel, in order to be able to navigate it efficiently.
- Experience using CRM systems (such as Salesforce, HubSpot, or Zoho) to manage customer data, track sales activity, and analyze sales metrics.
- Strong negotiation skills and the ability to find common ground with customers.
- Research skills to identify market opportunities and increase lead generation.
- You have the ability to use sales software and CRM systems to manage customer data, track sales activity, and analyze sales metrics.
- You have a proven Bachelor's degree in Business or Marketing, preferably.
- You have 2+ years of proven work experience as a Sales Representative or Business Development Representative, preferably B2B.
Ace upon our sleeve
- Unlimited earning potential.
- Career advancement opportunities.
- Supportive work culture.
- Challenging to be the best you can.
- Remote Job—Eastern Time working schedule
- Monday thru Friday week shifts
If you are a self-motivated sales professional with a proven track record in account management and building strong client relationships, along with expertise in using CRMs to manage customer data and track sales activity, we encourage you to apply for this exciting position and be a part of our team!
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